Terms for organisers

1. What these terms cover

These terms are an agreement between you and Autonomous BV, Waversesteenweg 136, 2500 Lier, Belgium, VAT BE1010.281.922, which runs Sortio. These terms apply when you use Sortio as an organiser or venue: listing events, claiming a venue, promoting events and selling tickets. By creating an organiser account you accept them.

2. Your account

Use correct details and keep your sign-in secure. You may only claim a venue or organisation you are allowed to represent. We may ask for proof and may undo a claim that turns out to be wrong.

3. Your events and content

You are responsible for the events you publish: they must be real, legal and correctly described (date, place, price). You keep the rights to your texts and images and give Sortio permission to show them on Sortio and in links shared from Sortio, for as long as the event is listed.

We may refuse or remove events that are misleading, illegal, hateful or spam.

4. Indexing of your website

Sortio reads public event information from websites that robots.txt allows, and always links back to the source. You can stop this at any time by blocking SortioBot in robots.txt or by asking us. Fields you edit on Sortio are never overwritten by indexing.

5. Advertising

Ads are always marked as sponsored. We agree the price per click, the budget, the dates and where the ad shows with you in writing before it starts. You pay per click, never more than the agreed budget. Views are free. Clicks we consider invalid are not charged, such as clicks from bots, repeated clicks by the same person or network within 24 hours and clicks without a preceding view.

An ad stops when its budget is spent, on its end date, or when you ask us to stop it. We invoice the clicks once a month. We may refuse or remove ads that are misleading, unlawful or not suitable for a general audience.

6. Selling tickets

Buyers must always see the full price before they pay: the ticket price including VAT and, when the buyer pays it, the Sortio fee. Sortio shows prices this way; any price you mention elsewhere for the same tickets must be all-in too, as Belgian and Dutch consumer law require.

Tickets for an event on a specific date have no 14-day right of withdrawal under EU consumer law. When you cancel an event, you must refund the buyers in full; you can do this from your dashboard.

For paid tickets Sortio charges 4% of the ticket price plus €0.65 per ticket. Tickets for free events are free. You choose whether the buyer pays this fee on top of the ticket price or whether it is deducted from your revenue.

Payments run through Stripe and are paid out to your own Stripe account, under Stripe’s terms. You are the seller of the ticket: you are responsible for the event, for refunds when an event is cancelled or changed, and for any taxes on your ticket sales. Our fee is not refunded when you refund a ticket, unless the refund is caused by a mistake on our side.

7. Invoices

Fees for promotions and tickets are invoiced electronically. Prices on this website exclude VAT unless stated otherwise.

8. Availability and liability

We do our best to keep Sortio available and correct, but cannot guarantee it is never down or that indexed information is always complete. We are not liable for indirect damage such as lost revenue. Our total liability is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

9. Ending

You can stop at any time and ask us to delete your organiser account. We may suspend accounts that break these terms. Tickets already sold remain valid and must be honoured.

10. Changes and law

We may update these terms and will tell you about important changes before they apply. Belgian law applies; the courts of Antwerp are competent.

Questions? Contact us via the help docs at gonxt.documentify.eu.